This chat takes place after I have already chatted with a different support group, called the IBM parts divions, and the IBM tech support division:

Mohammed: Thank you for accepting our chat service, how may I assist you?
you: When I customize an x3500, at last screen it says: (5652) Planar Base [$699.00] is required for this configuration and has been added for you.
you: What is Planar Base and what about my configuration makes it a requirement?
Mohammed: Is this for yourself (your company) or a client of yours?
you: mysefl
Mohammed: I see. I’m not too familiar with the planar base. I can have a specialist contact you to further discuss this need of yours
you: ok. How long does that normally take?
Mohammed: our usual turnaround is 48 hours
Mohammed: however we can try to have somebody contact you by end of day tomorrow
Mohammed: but I can’t make any promises
you: ok my number is (630) 708-1234
Mohammed: May I have your full name, telephone number, email address, job title, company name and physical address?
you: Chris May, (630) 708-1234, cmay@RealNameRemoved.com that should be good
Mohammed: unfortunately without all the information requested above, I will not be able to have a specialist contact you
you: ok forget it I’ll just buy a Dell

UPDATE: I did buy a Dell.  Stupid IBM couldn’t have someone take 5 minutes and answer a question for someone who wanted to give them $3000.