Last night, all of a sudden, my internet connection went down.
After a while, all my web requests started getting directed to a comcast page that said:
“You will need to activate your account”
telling me that I needed to download some software. Total BS.
The link for the software didn’t even work. I tried rebooting the modem, the router, nothing worked.
So after an hour in a comcast support chat (using my EVDO card for internet) they finally added my modem back to their system (or whatever).
If you get this message, and you are not a new customer, either comcast f’ed up (which is likely because they are possibly the worst company on earth) or you didn’t pay your bill.