My wifes 12 year old Corolla was still running strong, but it was in need of some work and seeing as how we just had our first kid we decided it was probably time to get a new car.
I absolutely hate car shopping. I hate the fact that you end up wasting so much time at the dealer, the BS pricing tricks, the high pressure sales tactics, the “treating me like I’m an idiot who doesn’t that monthly price is ues, the “let me go talk to my manager” crap, I hate all of it.
I had heard Phil Landers on WGN Radio a few years ago, and thought it sounded like a great idea. I wasn’t in the market for a car at the time, but a few years later when I googled “car negotiator” he was the first in google.
For a fee of $395, Phil made 2 trips out to the dealer with us (one to negotiate the car, and one to pick it up). He probably spent about 5 hours in total.
I didn’t find any reviews of him online, so I figured I would write this one so anyone in the future searching can feel better about going this route, as I would recommend him to others.
Most people want to know right off the bat, did he earn the money. Well from a strictly $$ sense on the price of the car, we probably broke even. On my first trip to the dealer (w/o Phil, when I was just looking) the salesman started right off talking about dealer invoice. Normally it has been my experience that dealers will start with the sticker price, and then offer you some small amount below that as the first offer. You then have a major gap between the dealers first offer, and where you think the final price should end up.
With, Phil we ended up about 500 lower than the dealer offer, or about 500 bucks worth of dealer profit based on their invoice, but several hundred below invoice when you include a cash back deal that was going on. So strictly on price, I don’t think it is beyond reason that I would have been able to get them to come down 500 from their offer, even if there wasn’t much room for haggling left.
However, if the dealer hadn’t been forthcoming on the first offer, I’m guessing I’d have probably ended up paying more than that.
The place where Phil really helped (in our deal) was with the other stuff. The car we had driven 2 days before was already sold, and there was a similar car on the lot, with a slightly less appealing color, and with an extra “protection package” option installed that would have cost us probably 400 more. I think my wife and I were ready to conceed and just take this car, as the color wasn’t bad, and the cargo tray aspect of the protection package would be nice, even if we were paying too much for that option. However, before we made this move Phil got the salesman to search the inventory of other local dealers for the color and options we wanted. I didn’t realized that dealers will swap cars like that w/ no extra charge to the customer.
Sure enough, a dealer in Schaumburg had the exact color/trim/options we wanted. So we got exactly the car we wanted, and didn’t end up paying extra for some stuff we didn’t want just because it was on site at the dealer.
They lowballed us on the trade in: 500 bucks. Phil went to work arguing for us. The guy came back after “taking another look” they increased their offer by 200%. Phil told us he thought 1600 was the lowest we should accept, and so their offer of 1500 was pretty close. Phil made the guy go back to his manager again and he returned with “Split the difference: 1550 and free car washes for life.” No deal. It’s 1600 or we take it to carmax (where we already had an offer). They relented and accepted 1600 for the trade.
When we went back to pickup the car the next day, there had been a mixup and the wrong car was brought in from the other dealer. It didn’t mean we were getting the wrong car, just that we wouldn’t be driving it home that night. My wife half jokingly said that they should throw in the cargo tray for free for the mixup. Phil thought that was a good idea and argued for them to do just that: and they did.
When they told us we could come back the next day to pickup the right car, Phil convinced them to have someone deliver the car to our house, which was nice. In addition to all this, he got them to give us any dealer installed options at cost, so we ended up getting all season floor mats at 1/2 the asking price.
As we went over all the paperwork, Phil made sure all the paperwork and numbers were legit and make sure we didn’t sign any of the stuff regarding the appearance of the car (which wasn’t there), which they were still trying to get us to sign (duh!).
During the entire process we never had to do any of the talking. Phil drove the process with the salesmen and we cut through all the crap that you typically expect when buying a new car.
So if you hate the car buying process, and you want to make sure you leave the dealership without getting ripped off, and would rather not deal with any of the headache and stress involved in the car buying process, I’d highly recommend working with a car negotiator and I’d highly recommend Phil.